Common Workplace Conflicts and How to Overcome Them

Posted October 29, 2019 | By csponline

Managers need to know how to handle conflict in the workplace. One study found that 85% of employees deal with conflict in their working lives, and it costs U.S. companies an estimated $359 billion annually.

Part of dealing with and resolving conflict as a manager is to recognize common workplace conflicts.… Read More

Navigating the Phases of Organizational Conflict

Posted October 10, 2019 | By csponline

Knowing how to respond to organizational conflict as a manager is an overlooked and underdeveloped skill. Given the pervasiveness of conflict in workplaces, though, it’s hardly optional.

The phases of organizational conflict offer an important perspective. For instance, if you’re able to notice the signs of an escalating, negative conflict, you can step in before things get out of hand.… Read More

Peace and Profits: A Manager’s Guide to Conflict in the Workplace

Posted September 13, 2019 | By csponline

Conflict in the workplace is an all-too-familiar, even universal, phenomenon in business. A survey of 5,000 employees revealed that 85% of them deal with conflict in their working lives. Twenty-nine percent said they deal with it “always” or “frequently,” according to a study commissioned by CPP, Inc., a provider of assessments and training tools.… Read More

A Beginner’s Guide to E-commerce

Posted September 4, 2019 | By csponline

Being able to purchase items online used to be quite new. Now, it’s a given. In under one minute, you can open an app or web browser and get something delivered the next day. Or you can reserve your order and pick it up the same day.… Read More

Confronting Carol: How to Handle Confrontation at Work

Posted September 3, 2019 | By csponline

You’ve trained Carol for months and things haven’t been going well. She’s struggling. It’s like she hasn’t been listening to you this whole time . . . and now she’s actively ignoring you.

So, you start thinking of how you can change things.… Read More

The Importance of Online Reviews for E-commerce Businesses

Posted August 15, 2019 | By csponline

When you think about buying something online, how do you decide whether to follow through with your purchase? If you’re like most shoppers, you might turn to on online reviews for guidance.

According to research from Nielsen, 73% of online respondents use reviews to make purchase decisions.… Read More

Diving Into the E-commerce Sales Funnel

Posted August 6, 2019 | By csponline

It’s easy to get tunnel vision in e-commerce. Selling a product or service is the ultimate goal for marketers and small business owners, but focusing on it too much can lead to missed opportunities.

Imagine your company attracts 10 people to its website or social media platform.… Read More

Overcoming the Top 7 Reasons for Shopping Cart Abandonment

Posted July 25, 2019 | By csponline

If you own an e-commerce storefront or work for a company that sells products and services online, you’re probably familiar with a simple, frustrating fact: Shopping cart abandonment is common.

How frequent is it? For every ten shopping carts created, only about three will result in completed transactions.… Read More

Climbing the Corporate Ladder: Your Guide to the MBA and Beyond 

Posted March 1, 2019 | By csponline

It is no secret that earning a Master of Business Administration (MBA) is one of the best ways to get ahead in today’s competitive business world. Graduates benefit from a return on investment, both in terms of career advancement and salary increase.… Read More

Top HR Interview Questions and How to Answer Them

Posted November 12, 2018 | By csponline

The interview for an HR position is more critical than you may think. After all, it determines if you’ll become part of the department responsible for screening and hiring. The interview is not just about your qualifications for the role. How well you understand conducting interviews, developing talent, and meeting employees’ needs are also factors.… Read More

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